In June 2014, we welcomed the team from leading manufacturer Salamander pumps to our offices for some very useful, in-depth product training. During the visit, we had a chance to meet with Big Malc – one of the most experienced members of the Salamander team. His experience and knowledge of the brand and products is impeccable, therefore we decided to ask Big Malc a few questions to share his great product knowledge with our customers….
1. How long have you worked for Salamander?
I have been with Salamander now for 14 years and in that time have worked as a helpdesk advisor, customer service manager and now in my present role as technical/training manager. In recent years, I have seen all facets of the business go from strength to strength.
2. What do you think makes Salamander such a great brand?
Without doubt it’s the design and reliability of the product. All our pumps are fully tested before leaving our factory. The customer service support supplied through our helpdesk and national sales force is second to none.
3. How has the Salamander range changed / improved since you joined the team?
When I first started 14 years ago, new product development within the company was limited, but that’s changed. We have invested significantly in the R&D department, which is now making real progress in the development of new product design and materials. You only need to look at the new CT Xtra and CT Force shower pumps, not to mention the ground breaking HomeBoost mains booster pump to see that we are leading the field in technology and innovation.
4. What are your thoughts on the new Salamander product ranges?
The hallmarks of reliability, quality & value for money run right through our product portfolio. In addition, low operational noise has become a priority for all domestic products and that is now a major feature of all our pumps. You will see that we have recently been awarded the Quiet Mark for HomeBoost, from the UK Noise Abatement Society, confirming it as the quietest pump of its type against all competitors that were tested.
5. How would you describe Salamander in 3 words?
This is a hard question as the Salamander name represents many strong features and benefits – but I’d have to say QUALITY, SERVICE, VALUE.